Technical Support
The technical team is always on standby, responding quickly and solving
various problems you encounter during product use.
As a professional terminal block manufacturing company, we are committed to supporting customers throughout the product selection and application process based on their specific industry needs and project requirements. Our technical support team, composed of experienced engineers with in-depth expertise in terminal block design, material science, and application scenarios, offers a comprehensive range of services to ensure optimal product performance and user experience:
Customized Selection Guidance: Based on factors such as current/voltage requirements, environmental conditions (temperature, humidity, corrosion resistance), installation space, and connection types (screw, spring, plug-in, etc.), we provide tailored product recommendations to match your application scenarios (e.g., industrial control, power distribution, automotive electronics, renewable energy).
Direct Technical Assistance: Available for on-site or remote consultation on product installation, wiring specifications, troubleshooting, and compatibility with other electrical components.
Technical Training Services: Offer targeted training sessions for customers’ engineering and maintenance teams, covering terminal block working principles, safety operation standards, maintenance tips, and updates on new product technologies.
Our dedicated customer service team is ready to assist you with efficient and professional responses to ensure a smooth experience throughout your cooperation with us:
Order Processing: Handle order placement, modification, confirmation, and tracking to keep you informed of the production and delivery progress in real-time.
Price & Delivery Inquiries: Provide detailed quotations, clarify pricing policies, and share accurate delivery timelines based on order quantity and customization requirements.
Product Range Consultation: Answer questions about product specifications, models, material options, certifications (e.g., UL, CE, VDE), and application scenarios to help you fully understand our product portfolio.
Service Hours: Monday to Friday, 9:00 – 12:00 / 13:30 – 17:30 (GMT +8)
We strive to respond to your inquiries within 24 working hours to ensure your needs are addressed promptly.
E-mail:sales1@cnxie.com<sales1@cnxie.com<>
Tel:86-0577-62654060
